Final Report
Khurram Mushtaq
Tariq Mahmood
Syed Nabeel Arshad
Acknowledgement
This project and its report could not have been effected without the help of Sir, Ahmer Umer who is our honorable teacher and also encouraged & manoeuver us throughout the project. He never compromised less than our take up efforts. Special thanks for his dedication and able guidance.
Table of Contents
Telenor2
Segmentations2
expenditure2
Usage time2
Internet Users2
SMS users2
Age3
Business yr and non- line of descent class3
CRM(Customer Relationship Management)4
Contact Us elaborate4
Toll free, UAN and call center numbers4
Write Us plectrums5
Pay us A Visit.
Their franchise area5
IMEI see5
Profiling5
Pricing5
7 Cs Evaluations6
Ufone7
Segmentations7
Uth parcel of land (Age wise)7
Ladys Package (Gender wise)7
Karachi Offer7
Uwon package8
tenseness Free package8
Ufone Ghanta Package8
Super Ghanta Package8
Ufone purport Plus8
Afghanistan Offer8
transnational Offers8
Daily MMS Package8
International MMS9
CRM9
Ufone Feedback options9
Contact Us Page10
Profiling11
Dial 33311
7Cs Evaluation13
Mobilink14
SEGMENTATION14
determine14
DYNAMIC PRICING14
PRICING IN MULTIPLE CHANNEL14
ONLINE CUSTOMER RELATIONSHIP centering15
Customer Care Option15
Franchises Addresses:15
Company Address Option:15
Contact Form Option:15
7Cs Evaluations16
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Telenor
Segmentations
Telenor has segmented their Customers in following categories
Price
Usage time
Internet users
Sms users
Age
Business class and non- business class
Price
Telenor differentiate their customers through price. There are different categories on it. On calls it ranges from as low as Rs 4/ bit to Rs. 2.5 per min. There is another pricing mechanism in sphere of influence of short messaging service. There are more packages operable for the sms segmented on price.
Usage time
There are many users who have different...If you want to get a full essay, disposition it on our website: Orderessay
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