The Journey: a Plight for Excellent Quality Service

Running head: THE JOURNEY: PLIGHT FOR EXCELLENT tone of voice SERVICE The Journey: A Plight for Excellent property return Amyr Heard AU THE JOURNEY: A PLIGHT FOR EXCELLENT timbre SERVICE 2 Abstract Although most organizations make claims of having superior quality and guest expediency, they might be surprised to find out that their customers do not sh atomic number 18 their sentiments. While no 2 customers are exactly the same, if companies took the time to really learn about the customer, they could go through different business processes to make sure the needs of the customer are met. Using the Baldridge Criteria for Performance Excellent is a colossal way to tackle these issues. This paper will discuss how super C Place Lexus used the Baldridge Criteria to achieving its overall quality and customer satisfaction, olibanum winning the Baldridge Award for a Small Business in 2005. It will further explain how the Baldridge criteria of Leadership, Strategic Planning, Customer Focus, instruction and Analysis, Human Resources, Process Management, and Business Results helped them on their quest for excellence.

Keywords: Quality service, customer service, Malcolm Baldridge Award, special K Place Lexus, performance excellence THE JOURNEY: A PLIGHT FOR EXCELLENT QUALITY SERVICE The Journey: A Plight for Excellent Quality Service In 2005, Park Place Lexus (PPL) became the first Automobile Dealership to win the 3 Malcolm Baldridge Award, and is tacit the only dealership to do so. The high-line luxury dealership has two locations in Plano and Grapevine, Texas and is part of the Park Place Dealership (PPD) comprised of twelve franchises and eight dealerships. PPLs mission is to provide an extraordinary automotive purchase and ownership experience and has an ongoing commitment to pertain their core convictions of Integrity, Outstanding Client Experience, Commitment, and Winning. Their approach to quality and service has afforded them the Best in Show award eleven times, the Elite... If you privation to get a full essay, order it on our website: Orderessay

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